FFmpeg Mailing List FAQ


Table of Contents


1 General Questions

1.1 What is a mailing list?

A mailing list is not much different than emailing someone, but the main difference is that your message is received by everyone who subscribes to the list. It is somewhat like a forum but in email form.

See the ffmpeg-user archives for examples.

1.2 What type of questions can I ask?

To report a bug see https://ffmpeg.org/bugreports.html.

We cannot provide help for scripts and/or third-party tools.

1.3 How do I ask a question or send a message to a mailing list?

All you have to do is send an email:

If you are not subscribed to the mailing list then your question must be manually approved. Approval may take several days, but the wait is usually less. If you want the message to be sent with no delay then you must subscribe first. See How do I subscribe?

Please do not send a message, subscribe, and re-send the message: this results in duplicates, causes more work for the admins, and may lower your chance at getting an answer. However, you may do so if you first delete your original message from the moderation queue.

2 Subscribing / Unsubscribing

2.1 What does subscribing do?

Subscribing allows two things:

2.2 Do I need to subscribe?

No. You can still send a message to the mailing list without subscribing. See How do I ask a question or send a message to a mailing list?

However, your message will need to be manually approved by a mailing list admin, and you will not receive any mailing list messages or replies.

You can ask to be CCd in your message, but replying users will sometimes forget to do so.

You may also view and reply to messages via the archives.

2.3 How do I subscribe?

Email ffmpeg-user-request@ffmpeg.org with the subject subscribe.

Or visit the ffmpeg-user mailing list info page and refer to the Subscribing to ffmpeg-user section.

The process is the same for the other mailing lists.

2.4 How do I unsubscribe?

Email ffmpeg-user-request@ffmpeg.org with subject unsubscribe.

Or visit the ffmpeg-user mailing list info page, scroll to bottom of page, enter your email address in the box, and click the Unsubscribe or edit options button.

The process is the same for the other mailing lists.

Please avoid asking a mailing list admin to unsubscribe you unless you are absolutely unable to do so by yourself. See Who do I contact if I have a problem with the mailing list?

3 Moderation Queue

3.1 Why is my message awaiting moderator approval?

Some messages are automatically held in the moderation queue and must be manually approved by a mailing list admin:

These are:

3.2 How long does it take for my message in the moderation queue to be approved?

The queue is usually checked once or twice a day, but on occasion several days may pass before someone checks the queue.

3.3 How do I delete my message in the moderation queue?

You should have received an email with the subject Your message to ffmpeg-user awaits moderator approval. A link is in the message that will allow you to delete your message unless a mailing list admin already approved or rejected it.

4 Archives

4.1 Where are the archives?

See the Archives section on the FFmpeg Contact page for links to all FFmpeg mailing list archives.

Note that the archives are split by month. Discussions that span several months will be split into separate months in the archives.

4.2 How do I reply to a message in the archives?

Click the email link at the top of the message just under the subject title. The link will provide the proper headers to keep the message within the thread.

4.3 How do I search the archives?

Perform a site search using your favorite search engine. Example:

site:lists.ffmpeg.org/pipermail/ffmpeg-user/ "search term"

5 Other

5.1 Is there an alternative to the mailing list?

You can ask for help in the official #ffmpeg IRC channel on Freenode.

Some users prefer the third-party Nabble interface which presents the mailing lists in a typical forum layout.

There are also numerous third-party help sites such as Super User and r/ffmpeg on reddit.

5.2 What is top-posting?

See https://en.wikipedia.org/wiki/Posting_style#Top-posting.

Instead, use trimmed interleaved/inline replies (example).

5.3 What is the message size limit?

The message size limit is 500 kilobytes for the user lists and 1000 kilobytes for ffmpeg-devel. Please provide links to larger files instead of attaching them.

5.4 Where can I upload sample files?

Anywhere that is not too annoying for us to use.

Google Drive and Dropbox are acceptable if you need a file host, and 0x0.st is good for files under 256 MiB.

Small, short samples are preferred if possible.

5.5 Will I receive spam if I send and/or subscribe to a mailing list?

Highly unlikely.

However, you may see a spam in the mailing lists on rare occasions:

5.6 How do I filter mailing list messages?

Use the List-Id. For example, the ffmpeg-user mailing list is ffmpeg-user.ffmpeg.org. You can view the List-Id in the raw message or headers.

You can then filter the mailing list messages to their own folder.

6 Rules and Etiquette

6.1 What are the rules and the proper etiquette?

There may seem to be many things to remember, but we want to help and following these guidelines will allow you to get answers more quickly and help avoid getting ignored.

7 Help

7.1 Why am I not receiving any messages?

Some email providers have blacklists or spam filters that block or mark the mailing list messages as false positives. Unfortunately, the user is often not aware of this and is often out of their control.

When possible we attempt to notify the provider to be removed from the blacklists or filters.

7.2 Why are my sent messages not showing up?

Excluding messages that are held in the moderation queue there are a few other reasons why your messages may fail to appear:

7.3 Who do I contact if I have a problem with the mailing list?

Send a message to ffmpeg-user-owner@ffmpeg.org.